What’s the best way to communicate with Intelligent Insurance?
As an online company, it is always quicker and easier to reach us using live chat during our office opening hours.
Alternatively, visit our contact us page.
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How do I stop receiving marketing communications from you?
Simply let us know by emailing: marketing@intelligentinsurance.co.uk
Ask to be removed from any future correspondence and we will update our records with your contact preferences.
How can I change the dates my payments come out?
Manage your account easily online via the Premium Credit portal. For additional assistance, visit Premium Credit’s contact page or call directly at 0344 736 9836
IMPORTANT: Have your Premium Credit reference (starting with “D”) or your Intelligent Insurance policy number ready. Through the portal, you can also update personal or bank details, view your balance, and settle any missed payments.
How do I claim under legal expenses cover?
In the event of an issue that may necessitate a legal expenses claim, it’s crucial to initiate the process promptly. To begin your claim, contact us at
What is the difference between an excess and a voluntary excess?
Understanding the distinction between excess and voluntary excess is essential for navigating your home insurance policy:
Excess Defined
An excess is the amount you must contribute towards a claim before your insurer covers the remaining costs. It consists of both compulsory and voluntary components.
Compulsory Excess
This is the mandatory amount set by your insurer, automatically applied to every claim. It is non-negotiable and forms part of the total excess.
Voluntary Excess
Unlike compulsory excess, this is an optional amount you can choose to pay voluntarily in addition to the compulsory excess. Opting for a higher voluntary excess may lower your premium but increases your upfront contribution in a claim.
Combined Impact
In the event of a claim, both compulsory and voluntary excess amounts are combined. For example, if the compulsory excess is £200 and you choose a voluntary excess of £100, you would pay a total excess of £300.
Premium Considerations
Selecting a higher voluntary excess might lead to a reduced premium, but it’s crucial to weigh the potential savings against your ability to cover the higher excess during a claim.
Summary
Being knowledgable on the differences between excess and voluntary excess empowers you to make informed decisions when customising your home insurance policy. Consider your risk tolerance and financial capacity before choosing a voluntary excess amount.
