Raise a complaint

At Intelligent Insurance customer satisfaction is our number one priority, and we aim to provide the highest standards of service. However, there may be occasions when you feel that we have failed to meet your expectations. Please give us the opportunity to put things right for you as quickly as we can and take steps, where appropriate, to make sure that any mistakes don’t happen again.

To raise a complaint about our service, sale or management of your policy, we recommend using our Live Chat for the quickest response, during normal business hours.

For outside working hours, you can either complete the form on this page, or write to us at the following address:

Intelligent Insurance,
Customer Relations Department,
4 Lakeside,
Headlands Business Park,
Salisbury Road,
Ringwood,
BH24 3PB.

If you are unhappy with the handling of a claim please contact the relevant insurer detailed in your Policy Schedule available in My Account.

In the unlikely event that we are unable to resolve your complaint, you may have the option to escalate it to the Financial Ombudsman Service.