Manage my Renewal
You can self manage your renewal in My Account to:
* Renew online
* Change how you pay
* Opt back in, if you’ve previously opted out of auto renewal
* Include additional products
* Review policy documents and renewal invitation detail
To make changes to your personal details, property or cover, talk to one of our team via live chat during our working hours.
Outside of our working hours, complete this form providing as much information as you can. We will process your renewal update as quickly as possible, and will contact you if necessary to finalise your renewal update.
Renewal Quick Help
Policies that are paid annually by card do not renew automatically, they will lapse on expiry date of the policy if we don’t receive a payment from you by this point. You don’t need to tell us if you no longer need the insurance from renewal e.g. you’re moving abroad, as it will lapse.
We’re here to help you adjust your policy to fit your needs. While we always offer our best price based on your coverage details, any changes to your policy may affect your premium.
You can modify:
- Your coverage options
- Personal details
- Policy terms
For assistance with any changes, connect with our renewals team via live chat during business hours. Our specialists will explain how modifications may affect your premium and help you make any necessary adjustments.
Yes, you can opt out of auto-renewal at any time. Simply and we’ll:
- Update your renewal preferences
- Adjust your payment settings if needed
- Send you renewal information without automatic continuation
We’ll always notify you of any price changes and terms before your policy expires, giving you time to make an informed decision about renewal.
The quickest way to reach us is via online chat. No robots, only real people. Our friendly team are available to help you five days a week.
-
Monday-Thursday9am-6pm
-
Friday9am-5pm
-
SaturdayClosed
-
SundayClosed
-
Bank HolidaysClosed