Policies that are paid annually by card do not renew automatically, they will lapse on expiry date of the policy if we don’t receive a payment from you by this point. You don’t need to tell us if you no longer need the insurance from renewal e.g. you’re moving abroad, as it will lapse.

We value our customers and want to help keep you on cover so please talk to us if you have any queries about price or cover. We always give you the best price based on your previous cover details but prices can differ.

If you wish to make changes to your policy including cover, price or terms, our team can help you. During opening hours, our renewals team offers a full and efficient service via Live Chat with the expertise to help you.

Absolutely, you can opt out at any time. Just inform us, and we’ll adjust your renewal process and potentially your payment method accordingly. We guarantee to always inform you about your new price and terms before any auto-renewal.