Payments topics

Annual payments via direct debit are not available. You can initiate a monthly direct debit arrangement with Premium Credit Ltd (PCL) and opt for early settlement after the first payment has been processed. If no payment has been taken by PCL yet, please contact us directly. We’ll assist you in making a one-time card payment for the full annual premium, where possible.

Manage your account easily online via the Premium Credit portal. For additional assistance, visit Premium Credit’s contact page or call directly at 0344 736 9836 IMPORTANT: Have your Premium Credit reference (starting with “D”) or your Intelligent Insurance policy number ready. Through the portal, you can also update personal or bank details, view your balance, and settle any missed payments.

You will receive access to an online account where you can check on your direct debit payments and correspondence. You can also sign your agreement and make a payment without having to register by visiting the online portal.

We partner with Premium Credit to process your payments via direct debit on our behalf. This arrangement requires you to enter a credit agreement with Premium Credit directly. Upon setting up your payment plan, Premium Credit (PCL) will email you a link to create an online account, where you can view your payment schedule and sign your credit agreement online. Learn more about the payment process: Personal Insurance Customers – Premium Credit. Keep in mind Cancelling your direct debit with PCL does not cancel your insurance policy with us, and vice versa. Notify us directly if you wish to cancel your insurance, and separately cancel your direct debit arrangement with PCL. The insurance policy managed by Intelligent Insurance and the credit agreement overseen by Premium Credit are separate agreements. Premium Credit handles payment collection and credit agreement administration, while we manage your insurance policy.”

The words “pc/intelligent” will appear on your bank statement so you can easily identify your insurance premiums going through each month

Premium Credit is the UK’s leading insurance premium finance company. Learn more about them at their company overview.

If you would like to talk about your home insurance policy because you are considering cancelling or changing it, please talk to us via live chat where we can discuss options with you. We will make every effort to find a solution for you, where possible, and ensure that you’re treated fairly. If you pay your premium monthly and are worried about making the monthly payments, you may qualify for a payment holiday of up to three months. We can’t do this here at Intelligent Insurance as it must be agreed directly with the credit provider, Premium Credit Limited.