Help Centre / How does paying by direct debit work?

How does paying by direct debit work?

We use Premium Credit Ltd (PCL) to manage direct debit payments. Here’s how it works:

  1. Setting up payments:
    • You’ll enter a credit agreement with PCL
    • PCL will email you a link to create your online account
    • Sign your credit agreement and view your payment schedule in your PCL account
  2. Managing your account: Visit Premium Credit’s portal to:
    • View payment schedules
    • Update payment details
    • Manage your credit agreement

Important: Your insurance policy and PCL credit agreement are separate

  • Cancelling your PCL direct debit doesn’t cancel your insurance
  • Cancelling your insurance doesn’t stop PCL payments
  • You must cancel each agreement separately if needed

For more details about the payment process, visit Premium Credit’s guide for Personal Insurance Customers.

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