How do I make a claim?
Follow these steps to make a claim:
- Find your insurer:
- Check your Policy Schedule in My Account
- Or use our “Who is my insurer?” tool
- Contact your insurer:
- Do this as soon as possible after the incident
- Find contact details on our Claims & Emergency Helplines page
Important: For Home Emergency or Family Legal Protection claims, contact the relevant insurer directly rather than your main policy insurer.