Do I have to pay the excess amount before my claim can be progressed?

This depends on your insurer and type of claim. Your claims handler will:

• Explain when the excess needs to be paid
• Guide you through the payment process
• Provide specific details for your situation

Remember: Claims are handled directly by your insurer, not by Intelligent Insurance.

You can:

• Find your insurer details in your policy schedule
• Check our Claims & Emergency Helplines page
• View your policy excess amounts in your policy documents