Do I have to pay the excess amount before my claim can be progressed?

The process of progressing a claim without upfront payment of the excess depends on the insurer and the nature of the claim. It’s essential to understand how insurers and their representatives manage this aspect, as Intelligent Insurance doesn’t directly handle claims.

Here’s what you need to know:

Varied Practices

Insurers may have different practices regarding upfront payment of excess. The claims handler assigned to your case will provide specific details based on the type of claim.

Claims Process Explanation

Upon reporting a claim, the claims handler will guide you through the process and clarify whether upfront payment of the excess is required. This ensures transparency and helps you understand the steps involved.

Insurer’s Decision

The insurer ultimately decides when and how the excess is paid. Familiarise yourself with the claims process for a smoother experience when progressing your claim.

For detailed information on the claims process, including excess payment, consult with the claims handler assigned to your case. They will provide guidance tailored to your specific situation and type of claim.

Please note that claim handling practices may vary, and it’s advisable to refer to the policy documentation for comprehensive details.