Are there any circumstances where I cannot use my home emergency cover or make a claim?

Yes, to utilise home emergency cover, you must be the owner or occupier of the property, with the property being your principal home.

Initial Waiting Period

As a new policyholder, a waiting period of 14 days applies before you can make a claim under home emergency cover.

Exclusions for FREE or Plus Cover

You cannot claim if you’re a landlord seeking coverage for a tenanted or unoccupied property.

Non-residence or a property being unoccupied for more than 30 consecutive days renders you ineligible.

Note: Refer to the policy book for a comprehensive list of exclusions.

Summary

Understand the eligibility criteria, waiting periods, and exclusions before making a claim under home emergency cover.